Refund policy
Refund & Return Policy
At Rosie Knows Essentials, each item is made to order just for you. Because of this, we do not accept general returns or exchanges unless the item arrives damaged, defective, or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your name, order number, and a photo of the issue so we can make it right as quickly as possible.
Refund Eligibility
We offer refunds or replacements under the following conditions:
- Item arrived damaged or defective
- Wrong item was received
Approved refunds will be processed back to your original payment method within 3–5 business days.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
If an incorrect address is provided and the package is returned to us, you will be responsible for the cost of reshipping.
Order Changes & Cancellations
Because all products are made to order, orders can only be canceled or modified within 12 hours of purchase. After that, production begins and changes may not be possible.
Shipping Issues
If your package is marked as delivered but you have not received it, please check with your local carrier or neighbors first. If you still need help, contact us and we will do our best to assist.
Contact Us
If you have any questions, please reach out to us at:
rosieknowsessentials@gmail.com
We’re here to help and want you to have the best experience possible.